Klarity
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Customer intelligence for Nigerian enterprises

Know what every customer is saying. Fix it automatically.

Klarity turns your calls, WhatsApp, app reviews and tickets into one clear brief for leadership, then deploys AI agents to resolve the issues it finds.

See the chat agent

Two products, one platform: a chat agent that answers your customers, and customer-experience intelligence (CX) that tells leadership what is happening.

Voice of Your CustomerWeek of 8 Sep 2026
Spike detected. "Failed transfer, wallet debited" up 320% since Tuesday. Est. 1,400 customers affected.
Top rising issues this week
1Failed transfer, debitedPayments · app + WhatsAppHigh▲ 320%
2Card delivery delayOnboarding · call centerMedium▲ 44%
3BVN update stuckCompliance · branchMedium▼ 8%
"I sent money 2 days ago, e debit my account but the person never receive am. Nobody dey respond." — app review, 3 days ago

Trusted by teams across Nigeria

IAUE University
Oga Sammy Retail
SSME Awards Events
SchooliT Campus platform
Klarity Agent · the chat

A support agent that finishes the job.

The chat sits on your website, WhatsApp and app. It does not just reply. It checks the account, does the task, and only calls a person when it truly matters. Live in minutes.

KSupportOnline
I paid my fee but I can't see a receipt.
I checked your account. Your ₦43,200 fee shows as paid.
✓ Confirmed the payment on your record✓ Re-sent the receipt to your email✓ No action needed from you
Do you have the Arsenal kit in size L?
Yes, Arsenal 2026/27 home, size L in stock, ₦25,000. Want me to hold one or share the link?
Answers on every channel

Website chat, WhatsApp and in-app, in English and Pidgin, day and night.

Does the real task

Tracks an order, checks a fee or result, shows stock and deals, files the request.

Captures the lead, or the person

Takes real contact details and hands your team the full story when a human is needed.

Safe by design

Only shows a person their own data, with every action logged.

WebsiteWhatsAppIn-appHuman handoff

The same four steps, every time.

Understands the real need

Not just the words, so "where is my card" becomes a resolved delivery issue.

Resolves end to end

Checks the account, files the dispute, books the callback, confirms with the customer.

Works inside your systems

Core banking, CRM, ticketing, with every action logged and auditable.

Proves it worked

Every resolution verified and measured, so dashboards show outcomes, not deflection.

Klarity Insight

Every complaint. Every channel. One picture.

Your customers talk to you through the call center, WhatsApp, app-store reviews and social, in English and Pidgin. Klarity reads all of it, sorts it automatically, and sends leadership a weekly brief: what is rising, what it is costing you, and what to do. When a problem spikes at 2am, you know by 8, not when the regulator writes or the thread goes viral.

Call centerWhatsAppApp reviewsSocialSupport ticketsSurveys
01
Listen. Every channel ingested and auto-sorted.
02
Surface. Trends, spikes and cost, weekly.
03
Resolve. Agents deployed on the top issues.
04
Prove. Measured whether it actually improved.
Built for regulated industries

Your customers' data, handled to the standard banks require.

Prepared for the IT and compliance review that comes before any pilot, not bolted on after.

NDPA-aligned handlingNigerian data-residency optionsAutomatic PII redactionFull audit logsHuman handoff on demandAnnual contracts with SLA
Pricing

Priced for a shop, and for a bank.

Naira, flat monthly, no per-reply meter. Start the chat agent yourself in minutes, or book a review for the full intelligence platform.

The chat agentFor schools, shops, events and growing businesses
Starter
A single site or shop
₦45,000 / month
  • Up to 1,000 chats a month
  • Answers from your own knowledge
  • Captures leads with contact details
  • 3 team seats · email support
Most popular
Growth
A busy store or campus
₦140,000 / month
  • Up to 8,000 chats a month
  • One live connector: orders or student data
  • WhatsApp & website, human handoff
  • 15 team seats · priority support
Business+
Many sites or a group
From ₦300,000 / month
  • Unlimited chats
  • Multiple connectors & sites
  • White-label branding
  • Account manager

7-day free trial. No card to start. Cancel anytime.

The intelligence platformFor banks, fintechs, telcos and insurers
Insight
Know every complaint, every channel
From ₦1.5M / month + setup
  • All feedback channels ingested & sorted
  • Weekly executive brief & spike alerts
  • Regulator-ready complaint reports
Resolve
Insight plus agents on your top issues
From ₦3M / month + setup
  • Everything in Insight
  • Agents on WhatsApp, web & in-app
  • Full audit logs, resolution measured
CX Managed
An outsourced customer-experience function
Custom partnership
  • Everything in Resolve
  • Quarterly reviews with leadership
  • Dedicated success manager

Paid pilots from ₦3.5M over 8 to 10 weeks, credited against an annual contract. All figures are a proposal to confirm.

See what your customers said last month.

We will analyze your public app-store and social feedback, free, and walk your team through the findings. If it is not the most useful CX meeting you have had this quarter, it cost you nothing.